QuickBooks is an essential tool for many businesses, streamlining accounting and financial management. However, like any software, it is not without its issues. One of the most common errors users encounter is Error 1328 QuickBooks. This error typically appears during the installation, updating, or repairing of QuickBooks, and can be frustrating, especially when you're in the middle of critical tasks.

In this blog, we'll explore the causes of Error 1328 in QuickBooks, its impact on your operations, and detailed steps to resolve it effectively.

Find out more: QuickBooks error 6123

What is QuickBooks Error 1328?

QuickBooks Error 1328 is an installation error that occurs when QuickBooks encounters an issue with updating or repairing the software. The error message usually references a file path that starts with "C:\config.msi". This error can arise due to various reasons, including incomplete installations, corrupt software files, or issues with the Windows operating system.

Symptoms of Error 1328 in QuickBooks

If you encounter Error 1328 in QuickBooks, you may notice the following symptoms:

  • QuickBooks installation or update process fails or gets interrupted.
  • Error message referencing "config.msi" files or other related paths.
  • QuickBooks freezes or crashes during an update or installation.
  • Inability to open or use QuickBooks after encountering the error.

Causes of Error 1328 in QuickBooks

Understanding the underlying causes of Error 1328 can help you troubleshoot and prevent future occurrences. Here are the most common causes:

1. Corrupted QuickBooks Installation Files

If the installation files for QuickBooks are corrupted or incomplete, the software may fail to update or install correctly, leading to Error 1328.

2. Issues with the Windows Registry

Corrupt or incorrect entries in the Windows registry can interfere with the installation or update process of QuickBooks, resulting in this error.

3. Incomplete or Interrupted Updates

If a QuickBooks update is interrupted, whether due to a power outage, network issue, or other reasons, the software might not update properly, causing Error 1328.

4. Antivirus or Firewall Interference

Sometimes, your antivirus or firewall settings may block the installation or update process, mistaking it for a potential threat. This can lead to Error 1328.

5. Damaged Config.msi Files

The config.msi file is a temporary file used during installation. If these files are damaged or deleted during the installation or update process, you might encounter Error 1328.

How to Fix Error 1328 in QuickBooks

Resolving Error 1328 requires a systematic approach to address the root causes. Below are several methods to troubleshoot and fix this error.

1. Repair QuickBooks Installation

One of the first steps to resolve Error 1328 is to repair the QuickBooks installation. This process can fix any corrupt or missing files that may be causing the issue.

Steps to Repair QuickBooks:

  1. Close QuickBooks: Ensure that QuickBooks is closed before proceeding.
  2. Open Control Panel: Go to the Start menu, select Control Panel, and click on Programs and Features.
  3. Select QuickBooks: In the list of installed programs, locate and select QuickBooks.
  4. Click on Repair: Choose the Repair option and follow the on-screen instructions to complete the repair process.
  5. Restart Your Computer: After the repair process is complete, restart your computer and check if the error is resolved.

2. Use QuickBooks Install Diagnostic Tool

The QuickBooks Install Diagnostic Tool is designed to automatically diagnose and fix issues with the QuickBooks installation process.

Steps to Use QuickBooks Install Diagnostic Tool:

  1. Download QuickBooks Tool Hub: Download and install the QuickBooks Tool Hub from the official QuickBooks website.
  2. Run the Install Diagnostic Tool: Open QuickBooks Tool Hub and go to the Installation Issues tab. Click on QuickBooks Install Diagnostic Tool.
  3. Run the Tool: Allow the tool to run, which may take some time depending on your system. The tool will automatically detect and fix installation issues.
  4. Restart Your Computer: After the tool has completed its process, restart your computer and check if the error persists.

Explore more: QuickBooks error 6000 and 832

3. Rename the Config.msi File

If the error message points to issues with the config.msi file, renaming or deleting this file might resolve the problem.

Steps to Rename the Config.msi File:

  1. Locate the Config.msi Folder: Go to C:\ drive and locate the config.msi folder.
  2. Rename the Folder: Right-click on the folder and select Rename. Change the name to config.msi.old.
  3. Retry the Installation or Update: After renaming the folder, try installing or updating QuickBooks again to see if the issue is resolved.

4. Perform a Clean Install of QuickBooks

If the above methods do not resolve the issue, you may need to perform a clean install of QuickBooks. This process involves uninstalling QuickBooks, renaming the installation folders, and then reinstalling the software.

Steps for a Clean Install:

  1. Uninstall QuickBooks: Go to Control Panel > Programs and Features and uninstall QuickBooks.
  2. Rename Installation Folders: Navigate to the installation folders, such as C:\Program Files\Intuit\QuickBooks, and rename them by adding .old to the folder name.
  3. Reinstall QuickBooks: Download the latest version of QuickBooks from the official website and follow the on-screen instructions to reinstall the software.

5. Temporarily Disable Antivirus and Firewall

If your antivirus or firewall is interfering with the installation or update process, temporarily disable them and try again.

Steps to Disable Antivirus/Firewall:

  1. Disable Antivirus: Open your antivirus software and disable it temporarily.
  2. Disable Firewall: Go to Control Panel > System and Security > Windows Firewall and turn off the firewall.
  3. Retry the Installation or Update: After disabling the antivirus and firewall, try to install or update QuickBooks again.

6. Contact QuickBooks Support

If you have tried all the above solutions and still encounter Error 1328, it might be time to seek professional assistance. QuickBooks support can provide specialized help tailored to your specific issue.

Continue reading: quickbooks hosting services

Conclusion

Error 1328 in QuickBooks can be a significant hurdle in maintaining your business operations, especially during critical updates or installations. However, by understanding the causes and applying the solutions mentioned above, you can effectively resolve this error and get back to managing your finances smoothly.

If you're still struggling with Error 1328, don't hesitate to seek professional help. Contact QuickBooks support at +1-888-538-1314 for expert assistance in resolving this and other QuickBooks-related issues.